[19:22] Accessibility is hard, and even those with best intentions screw things up sometimes. The other day we got hardware for a user with a vision impairment, among this a calculator. An actual hand held one, no software. The device came with a big display and high contrast buttons, accompanied by a manual. The latter was written as these things usually are, just the tiniest bit larger than fine print. Again, this is a device intended for people with vision impairment. Someone did not think that through.